Please read these terms and conditions (“Terms”) carefully before using Celestialh2o’s website or purchasing our products. By accessing or using our website and purchasing our products, you agree to be bound by these Terms. If you do not agree to these Terms, please refrain from using our website and purchasing our products.

1. Product Information and Disclaimer :

CelestialH2O provides information and about our products on our website, including descriptions, benefits and usage recommendations. However, the information provided is for general informational purposes only and should not be considered as medical advice. Our products are not intended to diagnose, treat, cure or prevent any disease. We recommend consulting with a healthcare professional before using our products, especially if you have any underlying medial conditions or are taking medication.

2. Product Availability and Pricing :

Product availability and pricing are subject to change without prior notice. While we strive to ensure accurate and up-to-date information on our website, we do not guarantee the availability of specific products or that the pricing information is free from errors. We reserve the right to modify or discontinue any product at any time.

3. Orders and Payment :

By placing an order through our website or at our brand websites, you warrant that you are legally capable of entering into a binding contract and that all information provided is accurate and complete. One an order is placed, you will receive an order confirmation via email. We reserve the right to refuse or vandal any order at our discretion, including but not limited to vases here product availability, pricing or payment information is inaccurate or fraudulent.

Payment for orders is processed through secure payment gateways. We accept major credit cards, debit cards and other payment methods as indicated on our website. You are responsible for providing accurate payment information and any unauthorised use of payment details is prohibited.

4. Shipping and Delivery :

Rest assured, your order will be dispatched promptly! We aim to ship within 7 business days of receiving your payment. We strive to process and ship orders in a timely manner. However, delivery times may vary depending on your location and other factors beyond our control. We are not responsible for any delays or damages that occur during shipping and delivery, as these services are provided by third-party carriers. Any delivery dates provided are estimates and not guaranteed.

5. Returns and Refunds :

Your satisfaction is of utmost importance to us. We offer a 3-day no-questions-asked return policy from the date you receive your product. If you are not completely satisfied with your purchase, please contact our customer service within 3 days of receiving your order.

We may offer refunds, replacements, or store credit on a case-by-case basis, subject to our discretion and the condition of the returned products. Please note that return shipping costs are the responsibility of the customer unless the return is due to a product defect or an error on our part.

Conditions for Returns:

• 1. Customers must contact our customer service within 3 days of receiving the product to initiate a return.
• 2. The product must be returned to us in its original condition, without any minor damage to the bottle or its contents.
• 3. Returns will be processed after we receive and inspect the product at our facility. If the product is found to be in acceptable condition, the refund will be processed.

Refund Processing:

• 1. If the product meets the return conditions, refunds will be processed within 3 days of receiving the product at our facility.
• 2. Refunds will be issued to the original payment method used for the purchase.

Exceptions:

• 1. Return shipping costs will be borne by the customer unless the return is due to a product defect or an error on our part.
• 2. If the product is found to be damaged upon return inspection, we reserve the right to deny the refund or offer a partial refund at our discretion.

Please contact our customer service team at hello@celestialh2o.com or +91 7092339900 for assistance with your return or refund request. We are here to help ensure your satisfaction with our products and services.

6. Intellectual Property :

All content on the Celestiah2o website, including text, graphics, images, logos and product names is protected by intellectual property rights and is the exclusive property of Celestialh2o or its licensors. You may not reproduce, distribute, modify or use any content without prior written permission from Vital Flow.

7. Limitation of Liability :

To the fullest extent permitted by applicable law, Celestialh2o and its affiliates, directors, officers, employees and agents shall not be liable for any direct, indirect, incidental, consequential or special damages arising out of or in connection with the use of our products or website. This limitation to loss of data, loss of profits or interruption of business, whether based on contract, tort, negligence, strict liability or any other legal theory.

8. Indemnification :

You agree to indemnify and hold harmless Vital Flow,Vital Flow+ or any other brand owned by its parent company Celestial H2O, and its affiliates, directors, officers, employees and agents from any claims, damages, liabilities and expenses ( Including legal fees ) arising out of or in connection with your use of our products or website, or any violation of these Terms.

9. Governing Law and Jurisdiction :

These terms and any disputes arising out of or in connection with them shall be governed by and construed in accordance with the laws of Chennai Jurisdiction. Any legal action or proceeding relating to these Terms or your use o four products or website shall be brought exclusively in the Court of Chennai Jurisdiction and you consent to the personal jurisdiction of such courts.

10. Severability :

If any provision of these Terms if found to be invalid, illegal or unenforceable, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.

11. Modifications :

We reserve the right to modify or amend these Terms at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these Terms periodically for any updates changes. Your continued use of our website or purchase of our products after any modifications constitutes acceptance of the revised Terms.

12. Entire Agreement :

These Terms, together with any additional policies or agreements reference d herein constitute the entire agreement between you and Celestialh2o regarding the use of our products and website, superseding any prior agreements or understandings, whether written or oral.

13. Online Channel Partners and Payment Gateways :

Celestialh2o may collaborate with online channel partners or utilise third-party payment gateways to facilitate the purchase of our products. While we strive to partner with reputable entities, we are not responsible for the actions, services or security parties of these third-party entities. Any transactions or interactions conducted through these channels are solely between you and the respective third party and their terms and conditions shall apply.

14. Data Leakage and Security :

Celestialh2o takes data privacy and security seriously. We implement reasonable measures to protect the confidentiality and integrity of your personal information. However, we cannot guarantee the absolute security of data transmitted over the internet or stored electronically. By using our website or channel partner websites and purchasing our products, you acknowledge and accept the inherent Risks associated with data transmission and agree that Celestialh2o shall not be held responsible for any unauthorised access, data leakage or break of security unless caused by our wilful misconduct.

15. Ownership :

Vital Flow is a brand owned and operated by Celestial H2O. All rights, title and interest in the Vital Flow brand, including but not limited to the name, logo and intellectual property associated with the brand, are the property of Celestial H2O. Any unauthorised use, reproduction or modification of the Vital Flow brand assets is strictly prohibited.

Please note that references to Celestial H2O throughout these Terms also include ownership and association with the Vital Flow brand.

These Terms, along with any additional policies or agreements referenced herein, constitute the complete agreement between you and Vital Flow/Celestial H2O (or other brands owned by Celestial H2O) concerning the use of our products and website. They supersede any previous agreements or understandings, whether written or oral.

If you have any questions or concerns regarding these Terms & conditions please contact us at legal@celestialh2o.com