Introduction

Celestialh2o (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Vital Flow. This policy applies to our website (www.celestialh2o.com) and any other sites or services that link to this policy (collectively, our “Services”).

Vital Flow is owned by CelestialH2o (“CelestialH2o,” “we,” “us,” or “our”). By accessing or using our Services, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

INFORMATION WE COLLECT :

We collect the following types of information:

1. Personal Information

When you use our Services, we may collect personal information that you voluntarily provide to us, including your name, email address, postal address, phone number, payment information, and other contact or identifying information you choose to provide.

2. Automatically Collected Information

When you access our Services, we may automatically collect information about you, including:

• Log Information: We collect log information about your use of our Services, including the type of browser you use, access times, pages viewed, your IP address, and the page you visited before navigating to our Services.
• Device Information: We collect information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
• Location Information: We may collect information about the location of your device each time you access or use one of our mobile applications or otherwise consent to the collection of this information.
• Cookies and Similar Technologies: We may use cookies and other tracking technologies to collect information about you and your interaction with our Services, including browsing behaviour, purchase behaviour, and other engagement with the Services. Please refer to our Cookie Policy for more information.

3. Information from Other Sources

We may also obtain information from other sources and combine that with information we collect through our Services.

USE OF INFORMATION :

We use the information we collect to:

• Provide, maintain, and improve our Services;
• Process transactions and send you related information, including purchase confirmations and invoices;
• Send you technical notices, updates, security alerts, and support and administrative messages;
• Respond to your comments, questions, and requests, and provide customer service;
• Communicate with you about products, services, offers, promotions, rewards, and events offered by Celestialh2o and others, and provide news and information we think will be of interest to you;
• Monitor and analyse trends, usage, and activities in connection with our Services;
• Detect, investigate, and prevent fraudulent transactions and other illegal activities and protect the rights and property of Vital Flow, CelestialH2o, and others;
• Personalise and improve the Services and provide advertisements, content, or features that match user profiles or interests;
• Facilitate contests, sweepstakes, and promotions and process and deliver entries and rewards;
• Protect the safety and security of our customers, retailers, distributors, employees, and other stakeholders;
• Carry out any other purpose described to you at the time the information was collected.

SHARING OF INFORMATION:

We may share information about you as follows:

• With vendors, consultants, and other service providers who need access to such information to carry out work on our behalf;
• In response to a request for information if we believe disclosure is in accordance with any applicable law, regulation, or legal process, or as otherwise required by any applicable law, rule, or regulation;
• If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property, and safety of Vital Flow, CelestialH2o, our customers, retailers,distributors, employees, or others;
• In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company;
• With your consent or at your direction.

SECURITY:

Celestialh2o takes reasonable measures to help protect information about you from loss, theft, misuse, and unauthorised access, disclosure, alteration, and destruction. This includes implementing appropriate technical and organisational measures to ensure the security of personal data.

DATA RETENTION:

We will retain your personal information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.

INTERNATIONAL DATA TRANSFERS :

Your information, including personal information, may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

YOUR RIGHTS :

You have the right to:

• Access, correct, update, or request deletion of your personal information.
• Object to the processing of your personal information, ask us to restrict processing of your personal information, or request portability of your personal information.
• Opt-out of marketing communications we send you at any time.
• Withdraw your consent at any time if we have collected and processed your personal information with your consent.
• Complain to a data protection authority about our collection and use of your personal information.

CHANGES TO THIS PRIVACY POLICY :

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email (sent to the email address specified in your account) or by means of a notice on our Services prior to the change becoming effective.

CONTACT US :

If you have any questions about this Privacy Policy, please contact us at: Celestialh2o Email: legal@celestialh2o.com Address: CelestialH2o, No. 7 Pear Blossom Street, 3rd Floor, V.G.N Serenity Grove, Ayapakkam, Chennai – 600077.

By using our Services, you acknowledge that you have read and understood this Privacy Policy. Vital Flow, owned by CelestialH2o, is dedicated to protecting the privacy and security of our customers, retailers, distributors, employees, and other stakeholders. This policy ensures transparency and builds trust, safeguarding our brand and fostering a secure environment for everyone involved.